While making an online fee transaction you must not press the back or refresh button on the browser and wait for a few minutes after submitting the bank/ card details/OTP till the Fee Receipt is generated on screen. Ensure you have a good quality internet connection while making the online payment. Ensure you enter a working and correct email address during the payment process.
In case the fee amount is deducted from your account/card BUT the fee receipt has NOT been generated or received via email - please send an application to the school office with your ward’s name, registration number, mobile number and a copy of your bank/card statement showing the deduction of the fee amount. The school office will then check if the transaction was successful and give you a paper receipt (if the transaction was successful). IN SUCH CASES KINDLY CONTACT THE SCHOOL OFFICE FIRST. ONLY IF THE SCHOOL OFFICE IS NOT ABLE RESOLVE THE PROBLEM IN 5 WORKING DAYS THEN CONTACT THE BANK.
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